When or how will I receive my Digital Image?

The method in which you placed your order and the timing of when your order was placed all determine how your Digital Image download will be provided. We do this for security purposes.

  • If you ordered a Digital Image by envelope, online using a 6-7 digit prepay order code or a unique order code prior to color editing completion, a Thank You slip (see sample below) will be sent home from school in a package envelope 3-4 weeks after Picture Day. The Thank You slip will include an Order Code & Pin to add the Digital Image to your Inter-State account for access.


Note: If you received an email stating your child's picture is ready to view/order, this is not your download. Your download instructions will be provided as stated above. Digital Images are not available to add to your account until after color editing is complete.

  • If you ordered a Digital Image using your child’s 9-10 digit unique order code after color editing is complete, an email notification will be sent stating the Digital Image is ready. Digital Images are generally available within 36-48 hours of placing the order.  All Digital Images are available for download as often as you like from the Downloads section of your account.

If you are unsure of how you were to receive your Digital Image, and your order was placed online, check your Order Confirmation. It will indicate if you will be notified by email. Emails will come from issnet@inter-state.com.



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