Digital Downloads

I ordered a digital download before Picture Day, how do I retrieve my download?

The thank you slip inside your picture package will include download instructions. Picture packages should arrive 3-4 weeks after Picture Day. 


When you receive the picture package, complete the following instructions to access your download:

  1. Visit
  2. Create an account or log in
  3. Enter the Order Code and PIN printed on the thank you slip

Note: If you received an email stating your child's pictures are ready to view and order, your download instructions will be provided as stated above. 


Picture packages have been delivered but my download information was not included. What do I do?

Contact customer service here.

Under customer issue, select "Missing Download Information".

Find the Order Code printed on the back of the picture package envelope and enter it in the Order Code field. 

Upon receipt of your request, you will be notified by email when the download is available in your account.



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