Many times missing orders were shipped to the school and are either still there or in the child's backpack.
If your order was shipped to the school, please contact the school to ensure that all picture packages have been distributed. If the package still can't be located, complete the form to report a missing order. A Customer Service Agent will research and respond via email within 24 business hours.
All orders placed with a payment envelope will be shipped to the school.
For orders placed online, check your order confirmation email or your order history in your Account Settings to verify where your order was shipped.