We strive to deliver all orders in the timeframe outlined. Some orders pass through multiple hands before making it home. If your order was shipping to the school and it is taking longer than expected to arrive, verify with the school that all orders have been distributed. Also, ask your child if they remember receiving the order. We hear many stories of Picture Packages sent home from school being left in backpacks, lockers or cars.
Missing orders should be reported to us here. We ask that missing orders be reported to us within one calendar year from the date the order was placed. Missing order requests over one year old will not be replaced or refunded.